What IVR features does Insurance need?

Insurance typically requires Renewal reminders, Premium due calls, Claim request capture, Agent routing. Edesy provides all these features.

What are common use cases for Insurance IVR?

Common use cases include Policy inquiry, Claim intimation, Premium payment link, Agent connect.

What is IVR and how does it work?

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

How long does IVR setup take?

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Can I use my existing phone number?

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Insurance

IVR for Insurance

IVR for insurance companies. Renewal and premium-due reminder calls, claim intimation requests, and routing to the right desk.

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Call Recording

Hindi & English TTS

24/7 Support

Features for Insurance

Specialized IVR for insurance

Renewal reminders

Built-in renewal reminders for insurance.

Premium due calls

Built-in premium due calls for insurance.

Claim request capture

Built-in claim request capture for insurance.

Agent routing

Built-in agent routing for insurance.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

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IVR for Insurance

Features for Insurance

Common Use Cases

Policy inquiry

Claim intimation

Premium payment link

Agent connect

Tell us about your calls

FAQ

Ready to Transform Insurance Communication?