Question 1

Is Edesy a good alternative to Servetel?

Accepted Answer

Yes, Edesy offers Recorded prompts in any language, Voicemail and call recording, Custom integrations, Outbound call API - making it an excellent Servetel alternative.

Question 2

Can I migrate from Servetel to Edesy?

Accepted Answer

Yes. Our team helps you rebuild your IVR flows and either set up new numbers or forward your existing ones.

Question 3

What is IVR and how does it work?

Accepted Answer

IVR (Interactive Voice Response) is a technology that allows callers to interact with a phone system using keypad inputs (Edesy menus take keypad input; speech input is on the roadmap). When someone calls, they hear pre-recorded prompts and can navigate menus to reach the right department or get automated information.

Question 4

How long does IVR setup take?

Accepted Answer

Basic IVR setup can be done in under 30 minutes with our visual flow builder. More complex multi-level systems with integrations typically take 1-2 days to configure and test.

Question 5

Can I use my existing phone number?

Accepted Answer

Most customers buy a new virtual number in the dashboard (KYC required). To keep an existing number, forward it to your Edesy number, or talk to us about porting.

Feature	Edesy	Servetel
Call Recording & Voicemail
Hindi & English TTS, Any Language Recorded
Visual Flow Builder
Multi-Level Keypad Menus
Webhooks to Your CRM
API Access
INR Pricing
Prepaid Per-Minute Wallet

Edesy vs Servetel

Feature Comparison

Why Switch to Edesy?

Recorded prompts in any language

Voicemail and call recording

Custom integrations

Outbound call API

Tell us about your calls

FAQ

Ready to Switch from Servetel?