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Feature

Dynamic Call Routing Webhook

Dynamic routing puts you in control of every masked call in real time. Instead of pre-registering who a number connects to, you point a masked number at your own HTTPS endpoint. When a call comes in, we POST a signed request with the caller and the dialed number, and your endpoint replies with the number to connect to — or tells us to reject the call with a spoken reason. You can override the caller ID per call and, if your endpoint is slow or unavailable, optionally fall back to the number's internal mapping. Every request is signed with HMAC-SHA256 so you can verify it genuinely came from us.

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Dynamic Routing Benefits

What you get with Dynamic Routing

Decide the connect target per call, in real time

Part of our Dynamic Routing capability

Reject unwanted calls with a spoken reason

Part of our Dynamic Routing capability

Override the caller ID shown on each call

Part of our Dynamic Routing capability

HMAC-SHA256 signed requests you can verify

Part of our Dynamic Routing capability

Optional fallback to the internal mapping

Part of our Dynamic Routing capability

Built-in test tool to send a synthetic call event

Part of our Dynamic Routing capability

Technical Specifications

Detailed specs for developers and technical teams

Trigger

inbound call to a webhook-mode number

Request

signed POST with event masking.route

Signature

X-Edesy-Signature (sha256=<hex>)

Response

JSON action connect | reject

Timeout

5 seconds, response capped at 8KB

Methods

POST (default) or GET

Use Cases

How businesses use Dynamic Routing

Round-robin agent routing

Time and location based routing

Fraud and abuse blocking

Per-call target selection

Industries Using Dynamic Routing

Explore how different industries leverage this feature

Classifieds & Marketplaces

Number masking for buyer-seller communication on classifieds platforms. Protect user privacy and reduce spam.

Logistics & Delivery

Number masking for e-commerce deliveries and logistics operations. Track all delivery communications.

FinTech & Lending

Number masking for fintech and lending platforms. Secure communication between loan agents and applicants.

E-commerce Marketplaces

Number masking for multi-seller e-commerce marketplaces. Connect buyers, sellers, and delivery partners through two-party proxy numbers so no personal mobile number is exposed across the order lifecycle.

Explore More Features

Other capabilities in our number masking solution

Call Recording

Record all masked calls for quality assurance, compliance, and dispute resolution. Secure cloud storage with easy retrieval.

Learn more

Analytics

Track call volumes, duration, patterns, and performance with real-time analytics dashboard. Export reports and set up alerts.

Learn more

Two-way Masking

Enable bidirectional calling between parties using masked numbers. Either party can initiate calls while keeping both numbers private.

Learn more

API & Webhooks

Integrate number masking into your application with our REST API. Receive real-time events via webhooks for seamless automation.

Learn more

Dynamic Routing FAQ

Ready to Use Dynamic Routing?

Start using Dynamic Routing in your application today. Free trial available.

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Products

  • AI Voice Assistant
  • Voice AI Suite
  • Telephony Suite
  • Messaging Suite
  • Business Apps Suite
  • WhatsApp Voice AI
  • WhatsApp Bot Builder
  • AI Website Chatbot
  • AI-SDR
  • Number Masking
  • Shopify Apps
  • View All Products

Solutions

  • For E-commerce
  • For Healthcare
  • For Real Estate
  • For Restaurants
  • For Appointments
  • View All Use Cases

Services

  • AI Chatbot Development
  • Voice AI Development
  • Shopify Development
  • SaaS Development
  • WhatsApp API Integration
  • View All Services

Resources

  • Documentation
  • Voice Agent Docs
  • API Reference
  • Number Masking API Docs
  • Blog
  • Changelog
  • Book a Demo

Company

  • About Us
  • Contact
  • Careers
  • Privacy Policy
  • Terms of Service
  • AI Voice Assistant
  • Voice AI Suite
  • Telephony Suite
  • Messaging Suite
  • Business Apps Suite
  • WhatsApp Voice AI
  • WhatsApp Bot Builder
  • AI Website Chatbot
  • AI-SDR
  • Number Masking
  • Shopify Apps
  • View All Products
  • For E-commerce
  • For Healthcare
  • For Real Estate
  • For Restaurants
  • For Appointments
  • View All Use Cases
  • AI Chatbot Development
  • Voice AI Development
  • Shopify Development
  • SaaS Development
  • WhatsApp API Integration
  • View All Services
  • Documentation
  • Voice Agent Docs
  • API Reference
  • Number Masking API Docs
  • Blog
  • Changelog
  • Book a Demo
  • About Us
  • Contact
  • Careers
  • Privacy Policy
  • Terms of Service

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