DLT registration across all four operators. Header + template approvals. Consent capture flow. DND scrubbing. Audit logs. The whole TRAI compliance stack for voice and SMS, done for you. ₹25,000 setup + ₹5,000/month ongoing retainer.
₹25,000
One-time setup
2 weeks
Delivery time
4 operators
Jio, Airtel, Vi, BSNL
Up to 10
Templates registered
Non-compliance gets you fined, blocked, or excluded from telecom routes. Here's the regulatory landscape.
TRAI can fine you, block your sender IDs, or exclude you from telecom routing if you send unsolicited messages or call DND numbers.
All commercial messaging in India requires DLT registration on telecom operator portals. No DLT = no delivery.
Every recipient must have given explicit consent to receive messages/calls. Digital audit trail required for TRAI inspections.
Calls/SMS to DND-registered numbers without explicit consent are illegal. DND list must be scrubbed before every campaign.
Outbound commercial calls only between 8am–9pm (with some exceptions). Off-hours calls trigger complaints.
Call recording must be disclosed in caller's preferred language at the start of the call. Failure = customer complaint.
TRAI + operators update DLT rules every 6–12 months. Existing templates may need re-registration.
Detailed audit logs for every call/SMS (timestamp, recipient, consent status, opt-out tracking) needed for TRAI inspections.
BFSI gets RBI Fair Practices Code on top of TRAI — calling time restrictions, no harassment, recording retention. Multi-layer compliance.
DLT compliance is more than just one registration form. Here's everything we handle:
Entity registration on Jio TrueConnect, Airtel IQ, Vi DLT, BSNL DLT
Header / Sender ID registration (up to 3 IDs)
Template registration in correct category (Promotional, Transactional, Service, OTP)
Consent capture flow (digital opt-in via web/app/WhatsApp)
DND scrubbing setup (TRAI DND registry integration)
Opt-out / unsubscribe mechanism
Recording disclosure script in 5 languages
8am–9pm calling window enforcement
Audit log structure (TRAI-inspection ready)
Documentation runbook for your ops team
Some adjacent compliance work is separate:
DPDP Act 2023 compliance (personal data protection) — separate consulting
RBI Fair Practices Code (BFSI-specific) — add-on for BFSI customers
HIPAA-aware healthcare data handling — add-on for healthcare
PCI compliance for payment data — separate specialist
Outside-India compliance (US TCPA, EU GDPR) — separate consulting
Telecom operator pricing negotiation — we recommend BSPs but don't negotiate rates
Telecom carrier dispute resolution (operator-specific issues)
One-time setup + ongoing maintenance for compliance posture against TRAI inspections.
TRAI DLT registration goes through telecom operator portals. We handle the entire submission + approval process.
Day 1 — Discovery
30-min call. We collect: company documents, telco preference, use case, target audience, expected call volume, languages.
Days 2-5 — Entity + Header registration
Entity registration on operator portals (Jio TrueConnect, Airtel IQ, Vi DLT, BSNL DLT). Header / Sender ID registration. Operator approval typically 2-3 days.
Days 6-10 — Template registration
Up to 10 SMS / voice templates drafted (Promotional, Transactional, Service, OTP categories). Submitted across all four operators. Approval cycle 2-3 days per template.
Days 11-12 — Consent + DND setup
Consent capture flow designed (web/app/WhatsApp opt-in). DND scrubbing setup against TRAI DND registry. Opt-out flow.
Days 13-14 — Audit logging + handoff
Audit log structure deployed. Compliance runbook delivered to your team. First sample campaign run to verify end-to-end compliance.
BFSI compliance requires DLT + RBI Fair Practices Code + DPDP.
We run TRAI-compliant voice campaigns as a managed service.
Audit your voice agent for compliance gaps.
WhatsApp follows different rules (Meta policies, not DLT) but we handle both.
Build a voice agent with TRAI compliance baked in from day one.
Our platform with TRAI compliance defaults.
DLT registration takes 2 weeks but the entire setup (consent, DND, audit logs) is what protects you from TRAI inspections + complaints.