Integrate Oracle CRM with WhatsApp to sync accounts and contacts, log conversations in Oracle Sales, and target broadcasts using Oracle marketing segments.
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What you get with WhatsApp CRM for Oracle CRM
Sync WhatsApp contacts with Oracle Sales Cloud objects including Accounts, Contacts, Leads, and Opportunities. Map custom objects and maintain referential integrity.
Create Oracle Service Cloud incidents from WhatsApp conversations. Route support requests to the right service queues with full conversation context.
Use Oracle Eloqua marketing segments and campaign data to build targeted WhatsApp broadcast lists. Align WhatsApp messaging with Oracle marketing automation.
Leverage Oracle CRM REST APIs for real-time data synchronization. Support for bulk data operations, incremental sync, and webhook-based event notifications.
Simple setup process - connect in minutes
Benefits for your Oracle CRM workflow
Extend Oracle CX suite with WhatsApp as a customer engagement channel
Sync enterprise-grade Oracle CRM data with WhatsApp at scale
Leverage Oracle Eloqua segments for precision WhatsApp targeting
Maintain Oracle CRM as the system of record with WhatsApp conversation data
Support complex Oracle CRM data models with custom object sync
Common ways to use WhatsApp CRM with Oracle CRM
Capture WhatsApp leads and create Oracle Sales Cloud Lead records with automatic territory assignment
Create Oracle Service Cloud incidents from WhatsApp support conversations with SLA tracking
Use Oracle Eloqua campaign segments to send targeted WhatsApp product announcements
Sync Oracle CRM Account hierarchies with WhatsApp for enterprise account-based messaging
Log WhatsApp interactions in Oracle CRM activity history for compliance and reporting
Common questions about Oracle CRM integration
The integration supports Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud (Eloqua), and Oracle CX Unity. Both Oracle Fusion Cloud and legacy Oracle CRM On Demand are supported.
Yes, any custom object exposed through Oracle CRM REST APIs can be mapped to WhatsApp data. This includes custom objects with parent-child relationships and multi-level hierarchies.
The integration respects Oracle CRM data access policies, role-based security, and territory management rules. Only data that the authenticated user has permission to access is synced to WhatsApp.
Yes, the integration supports bulk import and export operations using Oracle CRM bulk APIs. You can migrate large contact lists, historical data, and segment memberships in batch operations.
WhatsApp CRM works with many platforms
Sync your Oracle CRM contacts and conversations with WhatsApp CRM