Thinking about Retell AI or Vapi for your voice AI project? We break down pricing, latency, features, and when each platform makes sense. Plus, why you might want to consider Edesy for Indian markets.
Retell Latency
Vapi Base Rate
Vapi Languages
Retell Builder
At-a-glance differences between Retell AI and Vapi
Feature-by-feature breakdown with winner highlighted
Understanding the true cost of each platform
$0.07-0.10/min
All-inclusive per minute
Includes:
Extra costs:
Typical total:
$0.15-0.20/min total with telephony
$0.05/min platform
Platform fee only
Includes:
Extra costs:
Typical total:
$0.12-0.25/min total depending on providers
Note: Pricing varies based on usage volume, selected providers, and region. Both platforms offer enterprise pricing for high volume. Always calculate your specific use case before committing. For India operations, Edesy typically costs 30-40% less due to local telephony rates.
Recommendations based on your specific use case
Fast Customer Support
Lower latency is critical for support. Built-in analytics help track performance.
Developer-Built Products
Better API flexibility, custom LLM support, and open-source SDKs.
Non-Technical Teams
Dashboard UI allows building without code. Easier onboarding.
Cost-Sensitive Operations
Lower base rate, but calculate total costs. For India, consider Edesy.
India Market
Native Exotel/Plivo integration, 8+ Indian languages, INR pricing.
Custom LLM Integration
Full flexibility to use any LLM, including self-hosted models.
Neither Retell nor Vapi is optimized for Indian markets. Here is what Edesy offers.
8+ Indian Languages
Native Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Malayalam, Gujarati support. Not just translations.
30-40% Lower India Costs
Exotel/Plivo domestic rates, INR billing, no currency conversion. Significant savings for India ops.
India Compliance Built-in
TRAI, RBI, IRDAI compliant. DND registry integration. Data residency in India available.
Self-Hosted Option
Deploy on your infrastructure for full data control. Neither Retell nor Vapi offer this.
Common questions about choosing between these platforms
Retell AI typically has lower latency, around 500ms end-to-end compared to Vapi's 700-900ms. Retell has invested heavily in latency optimization, making it better for real-time conversations where response speed is critical.
It depends on usage. Retell AI has all-inclusive pricing ($0.07-0.10/min) which is simpler. Vapi's base rate is lower ($0.05/min) but you pay separately for LLM, STT, and TTS. For high volume, Vapi can be cheaper if you optimize provider choices. For simplicity, Retell wins.
Vapi is more developer-friendly with API-first design, open-source SDKs, and flexibility to bring your own LLM. Retell AI is easier for quick setup but has some API limitations. If you need custom integrations, choose Vapi.
Both have limited Indian language support. They support Hindi and basic multilingual, but lack deep Indian language optimization. For Indian markets, consider Edesy which has 8+ native Indian languages, local telephony (Exotel/Plivo), and INR pricing.
Retell AI is better for non-developers. It has a full no-code dashboard for building voice agents, while Vapi requires more technical knowledge. Retell's visual flow builder makes it accessible to business teams.
Both support voice cloning through ElevenLabs and other providers. Retell has simpler integration but less flexibility. Vapi allows more provider options for custom voices. Both charge extra for premium voices.
For Indian markets: Edesy offers native Indian language support, local telephony, and self-hosted options. For global markets: Bland AI for enterprise, Voiceflow for visual builders, or Hume AI for emotional intelligence. The best choice depends on your specific needs.
Yes, migration is possible but requires rebuilding agents. The concepts are similar but APIs differ. Budget 1-2 weeks for migration. Some platforms like Edesy offer migration assistance to help port your existing voice agents.
See how platforms compare to Edesy
Whether you choose Retell, Vapi, or Edesy, we can help you evaluate. Get a free consultation on the best platform for your needs.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives