Does it cover all Delhivery serviceable pin codes?

Yes, the voice assistant integration works across all 18,000+ pin codes in Delhivery's network, including tier-2 and tier-3 cities.

Can the AI update delivery instructions in Delhivery?

Yes, when customers provide updated address details or delivery preferences during a voice call, the information is synced back to Delhivery in real-time.

How does it handle Delhivery's surface and express shipments?

The integration supports both surface and express shipments, adjusting call timing and messaging based on the shipment type and expected delivery timeline.

Can it work alongside Delhivery's own notification system?

Yes, voice calls complement Delhivery's SMS and email notifications. You can configure calls for specific scenarios while using Delhivery's built-in notifications for others.

E-Commerce

AI Voice Assistant + Delhivery

Connect Delhivery's logistics network with AI Voice Assistant for automated delivery notifications, NDR handling, and address verification calls that improve last-mile delivery success across India.

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35%

Lower RTO Rate

75%

NDR First-Call Resolution

18,000+

Pin Codes Covered

60%

Fewer Customer Complaints

Delhivery Integration Features

Pre-Ship Address Verification

Call customers before dispatch to verify delivery address, landmark details, and pin code accuracy for Delhivery shipments.

Real-Time Delivery Updates

Proactive voice calls at each Delhivery tracking milestone: picked up, in-transit, out for delivery, and delivered.

NDR Smart Resolution

When Delhivery reports a failed delivery, AI instantly calls the customer to resolve the issue and update delivery instructions.

Delivery Slot Preferences

Collect customer delivery time preferences via voice to reduce missed deliveries and improve first-attempt success.

Reverse Logistics Support

Coordinate return pickups by confirming pickup time, package readiness, and pickup address with customers via voice.

Delivery Satisfaction Calls

Post-delivery voice calls to collect customer feedback on Delhivery's service and the overall delivery experience.

How Delhivery Integration Works

Connect Delhivery API

Link your Delhivery account via API to enable real-time shipment tracking and event-based call triggers.

Configure Delivery Events

Select which Delhivery tracking events should trigger automated voice calls to customers.

Set Up Regional Language

Configure voice language preferences by region to match Delhivery delivery zones across India.

Activate & Monitor

Start automated delivery calls and track improvements in RTO, NDR resolution, and customer satisfaction.

Teams Using Delhivery + Voice AI

"Pre-shipping address verification calls through Delhivery integration reduced our failed deliveries by 35%. The voice AI handles Hindi and regional languages perfectly for tier-2 and tier-3 cities."

Arun Krishnan

"NDR resolution used to take 2-3 days with manual calling. Now the AI calls within minutes of a failed delivery attempt, and 75% are resolved on the first call."

Mansi Jain

Delhivery Integration FAQ

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AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives

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₹6/ minute + telephony

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No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
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