Does it work with all Shiprocket courier partners?

Yes, the integration tracks shipments across all Shiprocket courier partners including Delhivery, BlueDart, DTDC, Ecom Express, and others.

How quickly are NDR calls made after a failed delivery?

NDR calls are triggered within minutes of Shiprocket reporting a failed delivery attempt, maximizing the chance of quick resolution.

Can the AI collect updated delivery addresses?

Yes, the voice assistant can collect corrected addresses, pin codes, and delivery instructions during NDR calls and update them in Shiprocket automatically.

What languages are supported for delivery calls?

Delivery calls support Hindi, English, and 10+ regional Indian languages, automatically matching the customer's preferred language when possible.

E-Commerce

AI Voice Assistant + Shiprocket

Integrate Shiprocket shipping with AI Voice Assistant for proactive delivery updates, NDR resolution, and address verification calls that reduce RTO and improve customer satisfaction.

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40%

Reduction in RTO

80%

NDR Resolution Rate

95%

Delivery Update Reach

50%

Fewer WISMO Queries

Shiprocket Integration Features

Proactive Delivery Updates

Automatically call customers with shipping status updates at key milestones: dispatched, in-transit, out for delivery, and delivered.

NDR Auto-Resolution

When a delivery attempt fails, AI immediately calls the customer to collect correct address, schedule redelivery, or confirm availability.

Address Verification

Verify delivery addresses via voice call before shipping to prevent failed deliveries and reduce logistics costs.

COD Confirmation

Confirm cash-on-delivery orders through voice calls before dispatch, significantly reducing RTO rates.

Post-Delivery Feedback

Collect delivery experience feedback via automated voice calls after successful delivery to improve service quality.

Return Pickup Coordination

Coordinate return pickups by calling customers to confirm return requests, schedule pickup times, and verify package readiness.

How Shiprocket Integration Works

Connect Shiprocket API

Link your Shiprocket account to enable real-time tracking of shipment events and order data access.

Set Delivery Triggers

Configure which shipping events trigger voice calls: dispatch, delivery attempt, NDR, or custom milestones.

Customize Messages

Create voice scripts with dynamic order details, tracking info, and delivery instructions for each scenario.

Reduce RTO & Track

Launch automated delivery calls and monitor your RTO reduction, NDR resolution, and customer satisfaction metrics.

Teams Using Shiprocket + Voice AI

"NDR was our biggest logistics headache. After connecting Edesy voice AI with Shiprocket, we resolve 80% of failed deliveries on the first call. Our RTO dropped from 30% to 18%."

Rohit Agarwal

"COD confirmation calls before shipping have been transformative. We save thousands daily by not shipping to customers who were not going to accept delivery."

Divya Saxena

Shiprocket Integration FAQ

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Simple, Transparent Pricing

AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives

Pay As You Go

₹6/ minute + telephony

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

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Reduce RTO, resolve NDRs faster, and keep customers informed with AI voice automation for your Shiprocket shipments.

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