Integrate Shiprocket shipping with AI Voice Assistant for proactive delivery updates, NDR resolution, and address verification calls that reduce RTO and improve customer satisfaction.
Reduction in RTO
NDR Resolution Rate
Delivery Update Reach
Fewer WISMO Queries
Automatically call customers with shipping status updates at key milestones: dispatched, in-transit, out for delivery, and delivered.
When a delivery attempt fails, AI immediately calls the customer to collect correct address, schedule redelivery, or confirm availability.
Verify delivery addresses via voice call before shipping to prevent failed deliveries and reduce logistics costs.
Confirm cash-on-delivery orders through voice calls before dispatch, significantly reducing RTO rates.
Collect delivery experience feedback via automated voice calls after successful delivery to improve service quality.
Coordinate return pickups by calling customers to confirm return requests, schedule pickup times, and verify package readiness.
Link your Shiprocket account to enable real-time tracking of shipment events and order data access.
Configure which shipping events trigger voice calls: dispatch, delivery attempt, NDR, or custom milestones.
Create voice scripts with dynamic order details, tracking info, and delivery instructions for each scenario.
Launch automated delivery calls and monitor your RTO reduction, NDR resolution, and customer satisfaction metrics.
"NDR was our biggest logistics headache. After connecting Edesy voice AI with Shiprocket, we resolve 80% of failed deliveries on the first call. Our RTO dropped from 30% to 18%."
Rohit Agarwal
"COD confirmation calls before shipping have been transformative. We save thousands daily by not shipping to customers who were not going to accept delivery."
Divya Saxena
AI-powered voice assistant from ₹6/min - 60% cheaper than alternatives
Reduce RTO, resolve NDRs faster, and keep customers informed with AI voice automation for your Shiprocket shipments.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives