Short answer: there is no single best missed call provider; there is a best fit for how you work. If you want a self-serve missed call number with published per-event pricing, a free CSV mode, a signed webhook and a REST API, Edesy is built for exactly that. If missed calls are a side feature of a contact centre or SMS stack you already run, check whether your current provider (Exotel, Knowlarity, MyOperator, Ozonetel, MSG91, Kaleyra, Textlocal) covers it well enough.
Disclosure: Edesy is our product. We have tried to describe other providers neutrally from public information. Their features and prices change, so confirm details on their websites before deciding.
Get a Missed Call Number if you want to try Edesy.
How to Evaluate a Missed Call Provider
Most missed call services do the same core thing: give you a number, cut calls automatically and log the caller. The differences are in pricing, delivery and support.
| Criterion | What to ask |
|---|---|
| Pricing model | Per number plus per event, or monthly packs with a call allowance? What happens above the allowance? |
| Published pricing | Can you see the price before a sales call? |
| Caller cost | Is the call rejected before answer so the caller pays nothing? |
| Numbers per campaign | Can you run a separate number per ad, store or region cheaply? |
| Real-time delivery | Is there a webhook? Is it signed? Does it retry? Can you replay? |
| Free export | Can you get leads by CSV without paying for API delivery? |
| API | Can you list calls, pull summaries and manage numbers programmatically? |
| CRM | Built-in CRM, or a documented path into yours? |
| Burst handling | How many simultaneous calls per number? Can you split a big campaign across numbers? |
| Replies | SMS or WhatsApp auto-reply available? At what cost and with what DLT setup? |
| KYC and setup time | How long from signup to a live number? |
| Bundle | Do you also need IVR, call centre, SMS or WhatsApp from the same vendor? |
Write down your top three before reading vendor pages; it stops you from comparing feature lists you do not need.
The Providers
Edesy
Edesy's missed call service is a self-serve product at missedcall.edesy.in.
- How it works: calls are rejected with a busy tone (caller not charged); number and time are logged.
- Pricing (plus GST): ₹499 per month per number; ₹0.30 per event delivered to a webhook; the call log and CSV export are free without a webhook. Unlimited plan ₹1,498 per month per number (fair use 1,00,000 events, then ₹0.10). Prepay discounts for 3, 6 and 12 months. A one-time setup fee may apply per number. No free trial; a ₹20 welcome wallet credit.
- Delivery: dashboard with total and unique callers and a daily chart, CSV export, HMAC-signed
call.missedwebhook with 6 retries over about 15 minutes, delivery log, replay, and no charge for undelivered events. - API: REST API for calls, summaries, CSV export, numbers and plans.
- CRM: leads into Edesy CRM (free plan) through a custom webhook lead source, or Salesforce, Zoho, HubSpot, LeadSquared and in-house CRMs connected for you, usually within a few days.
- On request: SMS or WhatsApp auto-reply and automatic AI voice callback are set up for your account on request rather than being self-serve switches.
- Best for: teams that want a dedicated, developer-friendly missed call number with predictable pricing and a free no-webhook mode.
Exotel
A Bengaluru-headquartered cloud telephony and customer engagement company, widely used by Indian businesses for virtual numbers, IVR, call centre and communication APIs. Missed call is one of its offerings within that broader platform. A sensible choice if you already run Exotel for calling. Compare: Edesy vs Exotel.
Knowlarity
A cloud telephony provider known for virtual numbers, IVR and cloud call centre for Indian businesses, with missed call services among its products. Worth considering if you want missed calls alongside a hosted call centre. Compare: Edesy vs Knowlarity.
MyOperator
A cloud communication provider focused on Indian SMBs, known for IVR, cloud call centre and business phone systems, and offering missed call numbers. A fit for small teams that want a phone system and missed calls from one vendor. Compare: Edesy vs MyOperator.
MSG91
A communication API platform best known for SMS, OTP and messaging APIs in India, which also offers a missed call service. Natural if your team already sends SMS through MSG91 and wants a combined setup. Compare: Edesy vs MSG91.
Kaleyra (Solutions Infini)
Solutions Infini, a long-standing Indian SMS and voice provider, became part of Kaleyra, a global communications platform. Its offerings span SMS, voice and messaging APIs, including missed call. Often used by larger enterprises and banks. Compare: Edesy vs Kaleyra and Edesy vs Solutions Infini.
Textlocal
A bulk SMS platform that has been popular with Indian businesses for campaign messaging, with missed call among its add-on services. Useful if SMS campaigns are your main channel. Compare: Edesy vs Textlocal.
Ozonetel
A cloud contact centre provider known for its call centre software for Indian and global teams, which also offers missed call services. A fit when missed calls feed directly into a contact centre queue. Compare: Edesy vs Ozonetel.
Summary Table
| Provider | Primary focus | Missed call as | Pricing |
|---|---|---|---|
| Edesy | Dedicated missed call + voice platform | Standalone self-serve product | Published: ₹499/number/month + ₹0.30/webhook event, or ₹1,498 unlimited |
| Exotel | Cloud telephony and engagement | One offering in a broad platform | Check their current pricing |
| Knowlarity | Cloud telephony and call centre | One offering | Check their current pricing |
| MyOperator | SMB cloud phone system | One offering | Check their current pricing |
| MSG91 | SMS and messaging APIs | One offering | Check their current pricing |
| Kaleyra / Solutions Infini | Enterprise CPaaS | One offering | Check their current pricing |
| Textlocal | Bulk SMS | Add-on service | Check their current pricing |
| Ozonetel | Cloud contact centre | One offering | Check their current pricing |
More side-by-side detail is on the providers in India page and the comparison index.
How to Choose in Practice
- You already use one of these vendors for calling or SMS and missed call volume is modest: start by asking your current vendor. One contract is simpler.
- Missed call is the main product (print ads, on-pack offers, political or civic campaigns, polls): choose a provider whose pricing is clear per number and per event, with a free export path and a signed, retrying webhook. That is the gap Edesy is designed for.
- You need leads in a CRM from day one: check whether the provider includes a CRM or will set up the connection. Edesy CRM has a free plan.
- You expect big bursts (TV, election days): ask about simultaneous call limits per number, and plan several numbers regardless of provider.
- You need an SMS reply to every caller: confirm cost, DLT template requirements and setup time with each provider.
Questions to Ask Every Vendor
- What exactly is included in the monthly price, and what is charged per call?
- Is the caller ever charged?
- Is there a webhook, is it signed, and how many retries?
- Can I export all leads as CSV at any time?
- How many simultaneous calls can one number take?
- What KYC documents do you need, and how long does approval take?
- Is there a setup fee or lock-in?
Try Edesy
If a self-serve number with published pricing fits your campaign, Get a Missed Call Number, complete KYC (usually reviewed within 24 hours), and see the pricing page for prepay options.