WhatsApp and Live Chat support for orders, returns, and product queries. Integrated with Shopify, WooCommerce, and more
Support Automation
Faster Resolution
Sales Lift
CSAT Score
How e-commerce & retail businesses use Convo AI
Real-time order status, delivery updates, and shipping queries on WhatsApp
Self-service return requests, refund status, and exchange processing
Size guides, product details, and availability queries via chat
Failed payment support, COD queries, and payment method help
Common pain points in e-commerce & retail customer support
High query volumes during sales
Return/refund management
Order tracking requests
Product questions
Multi-channel support
Peak season scaling
Why e-commerce & retail businesses choose Convo AI
Shopify integration
WooCommerce sync
Order tracking automation
Return management
Product catalog in chat
WhatsApp catalog
Real results from e-commerce & retail businesses
"WhatsApp support transformed our e-commerce & retail customer experience. Response times dropped from hours to minutes."
40% Support Automation
Leading Brand
Support Head
"The unified inbox helps our team manage order tracking and returns & refunds efficiently."
65% Faster Resolution
Growing Company
Operations
"AI chatbot handles routine queries automatically. Our agents focus on complex e-commerce & retail issues."
25% Sales Lift
Enterprise Client
CX Manager
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions about e-commerce & retail support
Convo AI provides a unified inbox for WhatsApp, Live Chat, Instagram, and Email. E-commerce & Retail businesses can manage all customer conversations in one place with AI-powered automation.
Yes! With official WhatsApp Business API, you can provide professional customer support. Perfect for order tracking and returns & refunds.
Yes, we offer integrations with popular e-commerce & retail tools and CRMs. Shopify integration, WooCommerce sync are built-in.
Absolutely! Our AI chatbot can handle common e-commerce & retail queries 24/7. It understands customer intent and provides accurate responses or routes to agents.
We support WhatsApp Business API, Instagram DMs, Facebook Messenger, Live Chat, and Email. All conversations in one unified inbox for your e-commerce & retail team.
We offer a free plan to get started. Paid plans are affordable with unlimited team members. WhatsApp conversation charges as per Meta rates.
Convo AI for every industry