Edesy vs Retell AI

Key differences: 1) Edesy supports both Gemini Live 2.5 HD and OpenAI Realtime native audio models - Retell only has OpenAI, 2) Edesy has emotional AI (Affective Dialog) that detects and responds to caller emotions - Retell doesn't, 3) Edesy achieves <500ms latency with Vertex AI vs ~500ms on Retell, 4) Edesy has 30 HD voices vs 8 on Retell, 5) Edesy has 24 native languages including Indian languages.

Emotional AI (Affective Dialog) is a feature in Gemini Live 2.5 HD that detects caller emotions - frustration, confusion, happiness - from voice patterns and adapts responses accordingly. It de-escalates angry customers automatically. Retell only supports OpenAI Realtime which doesn't have this capability.

Edesy uses Vertex AI infrastructure for Gemini Live, achieving <500ms average latency - that's 76% faster than Google AI Studio and about 25% faster than Retell's ~500ms. Sub-400ms response times make conversations feel instant and natural.

Yes! Edesy supports both OpenAI Realtime AND Gemini Live 2.5 HD. You can choose based on use case: Gemini for emotional AI and Indian languages, OpenAI for complex reasoning. Retell only offers OpenAI Realtime.

Yes, typically 30-50% more affordable for India: 1) Native Exotel/Plivo integration at domestic rates vs Twilio international rates, 2) Gemini Live 2.5 HD is ~₹8/min vs OpenAI Realtime at ~₹12/min, 3) INR billing without USD conversion fees.

Yes! Since both support OpenAI Realtime, your prompts work with minimal changes. Most migrations complete in 1-2 weeks. We help with telephony integration, testing, and parallel running during transition.

Both work well. If you want emotional AI, 30 HD voices, or might expand to other markets later, choose Edesy. If you're happy with OpenAI Realtime only and prefer Retell's API design, either works. Edesy offers more flexibility.