Does Magento work today?

Yes, through a webhook bridge. Your store sends each COD order to our generic webhook connection, and we post confirm or cancel back to a URL on your side. There's no ready-made Magento module from us yet.

What exactly does the bridge have to do?

Two things: POST new COD orders to your webhook URL with a signature, and receive the confirm or cancel request at your action URL to add an order comment or cancel the order. We share the payload format and help you test it.

Can I use an existing webhook extension?

Yes, if it can send order data as JSON and add our signature headers. If it can't sign requests, a few lines of custom code or an automation tool in between can do it. Tell us what you use and we'll check.

How are COD orders identified on Magento?

By the payment method code, cashondelivery for Magento's built-in Cash On Delivery. If you use a different COD method, the bridge can send it as cod.

Will you build a Magento module?

It's on the list if enough stores ask. Until then the webhook bridge works today.

Which languages can the call be in?

Hindi and English scripts are available today. You can edit every line; the order number, amount and store name are filled in for each order.

When do customers get called?

Only inside the calling hours you set, 9 am to 9 pm IST by default. Orders placed at night are called the next morning, and you choose the delay after the order and how many retries to make.

Pay as you go from a prepaid wallet, based on calls made. Share your monthly COD order volume and we'll send pricing for your volume.

Via webhook: works today with a bridge on your store

COD Order Confirmation Calls for Magento

Magento Open Source doesn't send signed order webhooks on its own, so it connects through a small bridge: a webhook module or script on your store sends us each COD order, we call the customer, and we post confirm or cancel back for the bridge to add an order comment or cancel the order.

Get set up

See what changes in Magento

How it works on Magento

Works today through our generic webhook connection and a bridge on your store

Set up the webhook bridge

A webhook module or small script on your Magento store sends each new COD order to your unique webhook URL, signed with your secret.

Choose your calling rules

Calling hours in IST, delay after the order, retries, and which orders to call (payment method cashondelivery).

Customers get called

Hindi or English. Press 1 to confirm, 2 to cancel.

We post the result back

Your action URL receives confirm or cancel; the bridge adds an order comment or cancels the order in Magento.

What changes in your Magento admin

With the bridge in place, each outcome reaches your store as a signed request that the bridge turns into an order comment or cancellation.

Confirmed: order comment

The bridge adds a comment to the order history saying the customer confirmed on the call.

Cancelled: order cancelled

The bridge cancels the order in Magento when it receives a cancel.

Unreachable: shown in your dashboard

Orders that couldn't be reached are marked in your Edesy dashboard, and can be passed to the bridge if you want a comment.

Cancelled first: no call

If the bridge sends a cancellation before we call, the call is skipped.

What your Magento store needs today

A webhook bridge. A webhook extension or a short script that runs when an order is placed and POSTs it to your webhook URL as JSON, signed with HMAC-SHA256 using the secret we give you. The format is the same as our custom store API.
An action URL on your store (or in the bridge) that receives confirm or cancel, checks the signature, and adds an order comment or cancels the order.
COD orders identified by payment method cashondelivery, Magento's built-in Cash On Delivery method.

Good to know

The bridge is yours to run. We'll help you set it up and test it with a sample order, but it lives on your store. Our own Magento module is a later option if enough stores ask for it.
On Adobe Commerce? Adobe Commerce stores can use Adobe I/O Events instead, which is a separate planned integration. See the Adobe Commerce page.

What every connection includes

The same calling engine runs behind every platform

Calling window and retries

Calling hours in IST, a delay after the order, retry gaps and when to give up.

Fresh check before dialling

The order is checked again just before the call. If it was already cancelled or confirmed, we don't call.

DND check

Numbers on your do-not-call list are skipped.

Hindi and English scripts

Edit the script as plain words. No call-flow builder needed.

Order timeline

Event received, call attempts, key pressed and what was written back, for every order.

Webhook replay

Every incoming store event is logged and can be replayed.

Confirmation call vs the alternatives

How each way of confirming a COD order compares in practice

	Keypad call	WhatsApp message	SMS	In-house calling team
Reaches customers without WhatsApp		-
What the customer does	Presses 1 or 2 on the call	Taps a button or replies	Replies or opens a link	Talks to an agent
Answer saved to your store automatically		Depends on the tool	Depends on the tool	-
Keeps up with order spikes				Needs more callers
Can handle questions or address changes	-	-	-
What you pay for	Calls made, from a prepaid wallet	Messages sent	SMS sent	Salaries, phones and time

COD Confirmation for Magento: FAQ

Confirm Magento COD orders with a webhook bridge.

Tell us your Magento version and extensions. We'll help you set up the bridge and test it with a sample order.

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