The Shopline integration is planned, not built yet. Once it is: a COD order is placed, we call the customer, they press 1 to confirm or 2 to cancel, and the answer is saved on the Shopline order, with cancelled orders cancelled through Shopline's API. Request early access to be in the first group.
Planned design, based on Shopline's order webhooks and Open API
Cancellation uses Shopline's own order cancel. Exactly how confirmation is shown on the order will be fixed when the integration is built.
Saved on the order through Shopline's order update, as a tag or note. We'll confirm which while building the integration.
When the customer presses 2, the order is cancelled through Shopline's order cancel API.
After the last retry, the order is flagged for your team in the same way as confirmed orders.
The order is checked just before dialling; cancelled orders are skipped.
A few Shopline details still need checking against a live store before we build: whether Shopline sends a separate cancellation event (if not, we'll watch order updates), how COD orders are identified, and whether confirmation is best saved as a tag or a note. We won't promise these until they're tested.
The same calling engine runs behind every platform
Calling hours in IST, a delay after the order, retry gaps and when to give up.
The order is checked again just before the call. If it was already cancelled or confirmed, we don't call.
Numbers on your do-not-call list are skipped.
Edit the script as plain words. No call-flow builder needed.
Event received, call attempts, key pressed and what was written back, for every order.
Every incoming store event is logged and can be replayed.
How each way of confirming a COD order compares in practice
| Keypad call | WhatsApp message | SMS | In-house calling team | |
|---|---|---|---|---|
| Reaches customers without WhatsApp | - | |||
| What the customer does | Presses 1 or 2 on the call | Taps a button or replies | Replies or opens a link | Talks to an agent |
| Answer saved to your store automatically | Depends on the tool | Depends on the tool | - | |
| Keeps up with order spikes | Needs more callers | |||
| Can handle questions or address changes | - | - | - | |
| What you pay for | Calls made, from a prepaid wallet | Messages sent | SMS sent | Salaries, phones and time |
Other platforms, guides and tools
Request early access and tell us your order volume. We'll contact you when Shopline is ready for pilot stores.