Is the Wix integration available now?

Not yet. It's planned. Request early access so we can include your store when we build and test it.

Why does Wix need an app install?

Wix only sends order events and allows order updates for apps installed on the site. There's no way to connect a plain webhook with write access.

How will confirmed orders show up in Wix?

As an order tag such as COD-CONFIRMED, added through Wix's order tags API. You can rename the labels.

What happens in Wix when the customer presses 2?

The order is cancelled through Wix's own order cancel, so it doesn't get fulfilled.

Can I use it today some other way?

If you can send a signed webhook from your own code or an automation tool, the custom store API works today and posts confirm or cancel back to a URL you choose.

Which languages can the call be in?

Hindi and English scripts are available today. You can edit every line; the order number, amount and store name are filled in for each order.

When do customers get called?

Only inside the calling hours you set, 9 am to 9 pm IST by default. Orders placed at night are called the next morning, and you choose the delay after the order and how many retries to make.

Pay as you go from a prepaid wallet, based on calls made. Share your monthly COD order volume and we'll send pricing for your volume.

Planned: integration not built yet

COD Order Confirmation Calls for Wix

The Wix integration is planned, not built yet. Once it is: a COD order is placed on your Wix store, we call the customer, they press 1 to confirm or 2 to cancel, and the order is tagged or cancelled in Wix. Request early access to be in the first group.

Request early access

See what changes in Wix

How it will work on Wix

Planned design, based on Wix eCommerce events and order APIs

Install the app on your Wix site

Wix only sends order events and API access to an installed app, so connecting starts with an app install.

Choose your calling rules

Calling hours in IST, delay after the order, retries, and which orders to call.

Customers get called

Hindi or English. Press 1 to confirm, 2 to cancel.

Wix order updated

Confirmed orders get a tag; cancelled orders are cancelled through Wix's order cancel.

What will change in your Wix dashboard

Wix orders support tags, so confirmation is recorded the same way as on Shopify. Labels are configurable.

Confirmed: order tag

A tag such as COD-CONFIRMED is added through Wix's order tags API.

Cancelled: order cancelled

When the customer presses 2, the order is cancelled through Wix's order cancel.

Unreachable: order tag

After the last retry, a tag such as COD-UNREACHABLE flags the order for your team.

Already handled: no call

The order is checked just before dialling; cancelled orders are skipped.

What a Wix store will need

An app installed on your Wix site. Wix sends order events and grants API access only to installed apps.
Nothing to sign or configure by hand. Wix delivers each event as a signed token, which we verify with the app's public key before reading the order.

Still being verified

Two Wix details need testing before we build: which order event best marks a new COD order, and how a cancellation made in your Wix dashboard reaches us. We'll also confirm how COD orders are identified (for example, unpaid orders with an offline payment method). Until then we won't promise exact behaviour.

What every connection includes

The same calling engine runs behind every platform

Calling window and retries

Calling hours in IST, a delay after the order, retry gaps and when to give up.

Fresh check before dialling

The order is checked again just before the call. If it was already cancelled or confirmed, we don't call.

DND check

Numbers on your do-not-call list are skipped.

Hindi and English scripts

Edit the script as plain words. No call-flow builder needed.

Order timeline

Event received, call attempts, key pressed and what was written back, for every order.

Webhook replay

Every incoming store event is logged and can be replayed.

Confirmation call vs the alternatives

How each way of confirming a COD order compares in practice

	Keypad call	WhatsApp message	SMS	In-house calling team
Reaches customers without WhatsApp		-
What the customer does	Presses 1 or 2 on the call	Taps a button or replies	Replies or opens a link	Talks to an agent
Answer saved to your store automatically		Depends on the tool	Depends on the tool	-
Keeps up with order spikes				Needs more callers
Can handle questions or address changes	-	-	-
What you pay for	Calls made, from a prepaid wallet	Messages sent	SMS sent	Salaries, phones and time

COD Confirmation for Wix: FAQ

Want COD confirmation calls on Wix?

Request early access and tell us your order volume. We'll contact you when Wix is ready for pilot stores.

Request early access Back to overview