Call Recording Disclosure Generator - Complete Guide

Generate call recording disclosure wording in English, Hindi or Hinglish for an IVR prompt, an AI voice agent or a human agent, with optional AI disclosure and opt-out lines.

2 min read

The Call Recording Disclosure Generator writes the lines a caller hears about call recording: an opening disclosure, an optional AI disclosure, purpose and opt-out lines, and a reply for callers who object.

This is wording help, not legal advice.

How to Use#

  1. Enter your Business name.
  2. Choose Why you record and Who says it: IVR prompt, AI voice agent or human agent.
  3. Choose Language (English, Hindi or Hinglish), Length (Short or Full) and Recording (May be recorded or Is recorded).
  4. Pick an Opt-out line: None, Press 9 if you prefer the call not recorded, or Ask us to stop recording.
  5. Review the table, then use Copy all lines or Download .txt.

Inputs#

  • Business name: spoken in the opening line. Left empty, the lines show a {{company}} placeholder. Human agent wording also includes an {{agent_name}} placeholder.
  • Why you record: quality and training, customer support, sales or enquiry, payment reminder or collections, or verification and KYC.
  • Recording: choose "Is recorded" if every call is recorded. Scripts for an AI voice agent always say "is recorded".
  • Length: Short puts the purpose inside the opening sentence. Full adds a separate purpose line and a longer AI disclosure that offers a person on your team.

Reading the results#

The output table follows this order:

Opening disclosure = greeting + recording line
                     (AI voice agent: greeting + automated-assistant line + recording line)
Purpose line (Full length only)
Opt-out line (if chosen)
If the caller objects = offer of a callback or details on WhatsApp

The downloaded file is named call-recording-disclosure-<language>.txt and holds the same labelled lines.

Things to know#

  • Play the opening before anything else is said, in the caller's language.
  • Only offer press 9 if your IVR sends that key to a path that does not record. With a human agent, the tool suggests the "Ask us to stop recording" option instead.
  • For an AI voice agent the automated-assistant line is always included, in the opening, before the recording notice. Callers should know they are speaking with an automated assistant.
  • Hinglish is written in Latin script for teams reading from a screen. For a recorded Hindi prompt, the Devanagari version is read more reliably by text-to-speech.
  • Check the rules for your sector with your compliance adviser.

Related: Calling Hours Compliance Checklist | Voice Agent Compliance Checklist | IVR Voice Generator

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