CRM Integration

Missed Call Integration for Zoho CRM

Run missed call campaigns and have every caller appear in Zoho CRM as a lead, tagged with the campaign that produced it. We connect your Zoho CRM for you using our signed webhook and API, usually within a few days, so your team works the leads in the same Zoho views they already use.

Which fields land where in Zoho CRM

One missed call becomes one record, tagged with the campaign that produced it.

Phone / Mobile

data.from, the caller's number in +91 format, goes to the Mobile or Phone field of the Lead.

Lead Source

data.phone_number_name, the name of the number dialled, such as "Newspaper - Kolkata".

Created time / note

The call timestamp, so you can measure how fast leads are called back.

Last Name placeholder

Zoho requires a Last Name on Leads, so we fill a placeholder like "Missed call lead" until your team qualifies the caller.

Typical workflows for Zoho CRM users

Assignment rules by campaign

Route leads from each number to the right owner, for example the Pune hoarding to the Pune sales rep, using Zoho's lead assignment rules on Lead Source.

Call-back tasks

A Zoho workflow rule can create a "Call back within 15 minutes" task for the owner the moment a missed call lead arrives.

Source reports

Because each campaign has its own number, Zoho's standard reports by Lead Source show which ad produced leads and which converted.

Blueprint for qualification

Teams using Blueprint can start missed call leads in a "New - missed call" stage so reps follow the same qualification steps every time.

Why Zoho teams use missed calls

Zoho CRM is common with Indian SMBs that sell through local ads, dealers and walk-ins: real estate, coaching institutes, clinics and distributors. Those are exactly the channels where printing a web form link does not work but a missed call number does. Connecting the two means a lead from a hoarding or a newspaper insert lands in the same Zoho pipeline as your website enquiries, with an owner and a task, instead of sitting in a spreadsheet someone downloads once a week.

How the connection is set up

  1. Step 1 of 4: Buy your numbers

    Sign in at missedcall.edesy.in, complete KYC and buy one number per campaign, named the way you want the source to read in Zoho CRM.

  2. Step 2 of 4: Share your setup

    Tell us which Zoho CRM objects and fields you use for new leads and who should own them. Zoho One and standalone Zoho CRM editions both work.

  3. Step 3 of 4: We connect it

    Our team points the signed call.missed webhook at your Zoho CRM and maps the fields, usually within a few days.

  4. Step 4 of 4: Test together

    Give each number a test missed call and confirm the record, source and owner look right before the campaign goes live.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

Available Now vs Built On Request

Missed call service is live and self-serve at missedcall.edesy.in: complete KYC, pick a number and start capturing callers the same day. Everything in the second list we set up for your account on request - tell us what you need.

Available now

  • Auto-reject missed call number

    Calls are cut with a busy tone before they are answered, so callers are never charged.

  • Instant caller capture

    Every missed call is logged with the caller number, time and the number they dialled.

  • Campaign dashboard and CSV export

    Totals, unique callers and a daily chart per number; download every lead as CSV.

  • Real-time webhook

    Signed call.missed events to your CRM or backend, with retries, replay and no charge for failed deliveries.

  • REST API

    List, summarise and export missed calls and manage numbers and plans by API key.

  • Edesy CRM

    Send every missed caller into Edesy CRM as a lead (free CRM plan available).

Pricing

Number Rs 499/month plus Rs 0.30 per missed call sent to your webhook - the missed-call list and CSV are free without a webhook. Unlimited plan Rs 1,498/month per number (fair use 1,00,000 calls, then Rs 0.10). Prepay 3, 6 or 12 months for up to 25% off. Prices exclude GST; KYC required before buying a number.

Built on request

  • SMS or WhatsApp reply

    Send a message back to every missed caller.

  • Automatic AI voice callback

    An AI voice agent calls each missed caller back within a minute.

  • Salesforce, Zoho, HubSpot or in-house CRM

    We connect missed-call leads to your CRM for you, usually within a few days.

  • Repeat-caller de-duplication

    Count a caller once within a time window you choose.

  • Missed call verification

    Verify a user by a missed call from their registered mobile instead of an OTP.

  • Toll-free and short / premium numbers

    Easy-to-remember campaign numbers.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

Frequently Asked Questions

Get missed call leads into Zoho CRM

Buy a number today and tell us your CRM; we connect it, usually within a few days.