CRM

Missed Call to CRM Integration

Missed calls are only leads once someone follows them up. Send every missed call straight into a CRM: use Edesy CRM free, or we connect yours (Salesforce, Zoho, HubSpot, LeadSquared, Freshsales, Pipedrive, Bitrix24, Odoo or an in-house CRM).

Path A: Edesy CRM, set up yourself

About two minutes, on the free CRM plan.

  1. Step 1 of 4: Create a lead source

    In Edesy CRM (crm.edesy.in), add a Custom webhook lead source. It gives you a unique webhook URL.

  2. Step 2 of 4: Paste it in the portal

    In missedcall.edesy.in, paste that URL as the webhook for your missed call number.

  3. Step 3 of 4: Send a first event

    Use the test button or give the number a missed call. The event appears in the CRM's Activity log.

  4. Step 4 of 4: Map the fields once

    Map data.from to Phone and data.phone_number_name to Source. Every later missed call becomes a lead automatically.

Path B: your CRM, connected for you

We point the signed webhook and REST API at your CRM, usually within a few days. Tell us your setup.

Salesforce

Missed calls as Leads with the campaign number as Lead Source.

Zoho CRM

Leads with phone, time and source, ready for assignment rules.

HubSpot

Contacts matched or created by phone with the campaign as a property.

LeadSquared

Leads for counsellor and branch distribution in education and BFSI.

Freshsales, Pipedrive, Bitrix24, Odoo

Same webhook-and-API approach, mapped to each CRM's lead or deal fields.

In-house CRM

Integrate the call.missed webhook yourself, or we build the bridge for you.

What lands in the CRM

Every missed call carries three useful facts: the caller's mobile number (data.from, in +91 format), the time of the call (timestamp) and the name you gave the number that was dialled (data.phone_number_name), which doubles as the campaign or source. Because you run one number per ad, store or channel, the source field tells your sales team exactly which campaign produced the lead. Each delivery also has a stable call_sid, so retries and replays do not create duplicate records. Already receiving calls through Exotel or Knowlarity? Edesy CRM can ingest those call events too, so all your phone leads sit in one place.

Pick your CRM

Each guide covers the fields, typical workflows and how the connection is set up.

Tell us about your calls

Share your use case and volume. We reply within one working day with a setup plan and pricing.

Available Now vs Built On Request

Missed call service is live and self-serve at missedcall.edesy.in: complete KYC, pick a number and start capturing callers the same day. Everything in the second list we set up for your account on request - tell us what you need.

Available now

  • Auto-reject missed call number

    Calls are cut with a busy tone before they are answered, so callers are never charged.

  • Instant caller capture

    Every missed call is logged with the caller number, time and the number they dialled.

  • Campaign dashboard and CSV export

    Totals, unique callers and a daily chart per number; download every lead as CSV.

  • Real-time webhook

    Signed call.missed events to your CRM or backend, with retries, replay and no charge for failed deliveries.

  • REST API

    List, summarise and export missed calls and manage numbers and plans by API key.

  • Edesy CRM

    Send every missed caller into Edesy CRM as a lead (free CRM plan available).

Pricing

Number Rs 499/month plus Rs 0.30 per missed call sent to your webhook - the missed-call list and CSV are free without a webhook. Unlimited plan Rs 1,498/month per number (fair use 1,00,000 calls, then Rs 0.10). Prepay 3, 6 or 12 months for up to 25% off. Prices exclude GST; KYC required before buying a number.

Built on request

  • SMS or WhatsApp reply

    Send a message back to every missed caller.

  • Automatic AI voice callback

    An AI voice agent calls each missed caller back within a minute.

  • Salesforce, Zoho, HubSpot or in-house CRM

    We connect missed-call leads to your CRM for you, usually within a few days.

  • Repeat-caller de-duplication

    Count a caller once within a time window you choose.

  • Missed call verification

    Verify a user by a missed call from their registered mobile instead of an OTP.

  • Toll-free and short / premium numbers

    Easy-to-remember campaign numbers.

Need something from the on-request list?

Tick what you need. We prioritise what customers ask for and reply with a timeline and price.

Capabilities you need

Frequently Asked Questions

Get missed call leads into your CRM

Start with Edesy CRM free, or tell us your CRM and we connect it.